IMAP Inbox - Cannot Delete or Move Emails Outlook 2016

If you are unable to move or delete emails within your Outlook 2016 IMAP account and are receiving the error:

"Cannot move the items. The item cannot be moved. It was already moved or deleted, access was denied or the server unavailable."

error

Follow the below instructions to correct the issue.

Navigate to :

  • File. 
  • Account Settings.

  • Select account and select ''Change''.

  • Click on More settings.

  • Click on Advanced tab.

Ensure that the bottom two options have been checked. The Options are "Mark items for deletion but do not move them automatically" and "Purge items when switching folders while online" as per the below screenshot. 




  • IMAP, Outlook 2016, Outlook, mail, email, cannot move item, cannot move email, cannot delete email
  • 3 Users Found This Useful
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