If you find that your public IP address has been blocked or continues to get blocked after unbanning the IP address then please review the below reasons why this may be happening.
Our systems will block your public IP address if continuous failed authentications are detected too many times, this is by design and is in place to prevent attacks against your account as well as our servers.
The IP address being blocked will not clear or resolve itself until the user or device that is failing authentication has been identified and the issue has been corrected.
If you are unsure what is causing the issue kindly log a support ticket and we will be able to advise on the cause of the IP block.
Once you have this information you will be able to resolve the issue using many of the guides that we have on our knowledgebase or try a google search such as "Absolute Hosting unblock ip" or "Absolute Hosting change email password" to try and find a relevant guide.
There are a variety of reasons that your public IP address may become blocked which include:
1. Failing to login to your hosting control panel.
Attempting to use the incorrect user name or password when trying to log into the cPanel or DirectAdmin control panel's too many times will result in the public IP address becoming blocked for a certain amount of time.
To confirm the control panel login details please refer to the service activation email sent when the hosting package was created or create a support ticket if the login details have been modified and there is no longer access to them.
2. Mail application Failing Authentication
Attempting to use a non-existent or incorrectly spelled email account or incorrect password will result in your IP being blocked.
Double check the spelling of the email account and reset the email password if necessary
3. Failing to login to webmail.
Attempting to use a non-existent or incorrectly spelled email account or incorrect password when trying to log into SmarterMail or RoundCube webmail will result in the public IP address becoming blocked for a certain amount of time.
Please ensure that the email address being logged into exists and is correctly spelled and that the correct email account password is being used. The email account password can be reset if needed from within the client services area or from within the hosting control panel.
The below guides will assist in unbanning your IP address from within the client services area.
For Smartermail:
For cPanel:
For DirectAdmin:
4. Failing to login to your WordPress admin area.
Attempting to login to the WordPress admin area using the incorrect login details will result in the public IP address becoming blocked for a certain amount of time.
Please ensure that the correct login details are used. We do not store clients WordPress credentials so it may be required to; refer to the service activation email sent for the WordPress hosting packages, make use of the forgotten password feature or change the WordPress login password from within the database using PHPMyAdmin.
The below guide will assist in changing your WordPress login password using PHPMyAdmin.
5. Failing to login to a FTP account.
Attempting to login to a FTP account with the incorrect user name or password too many times will result in the public IP address becoming blocked for a certain amount of time.
Please ensure that the correct login details are used. FTP account details can be reset from within the client services area or from within the hosting control panel.
6. Failing to login to PHPMyAdmin.
Attempting to login to PHPMyAdmin with the incorrect user name or password too many times will result in the public IP address becoming blocked for a certain amount of time.
It may be required that the database login details are checked within your website connection strings to confirm the correct credentials or it is possible to reset the database password from within the hosting control panel.
Please note: Absolute Hosting will not whitelist any external IP addresses on our network if asked to do so as this presents a security risk to our environment and all clients making use of our provided services.
