When requesting assistance with email account setup issues it is important that you supply us with accurate information regarding the issue that you are experiencing.
It is common for clients to provide some information such as the email account in question how ever this does not provide us with all information that would be needed to assist in diagnosing the problem.
To report an email setup issue please provide the below details along with a screenshot of the server settings you are making use of within your email application along with the below details. (Outlook etc.)
Email address :
Email user name :
Public IP address :
Incoming server :
Incoming port :
Outgoing server :
Outgoing port :
