Follow the below steps to enable Two-Factor Authentication for email accounts created on your Business Email Hosting package.
You will need to have installed an authenticator application such as Google Authenticator or Duo on your mobile device in order to enable Two-Factor authentication.
NOTE: Once Two-Factor Authentication has been enabled for an email account the previously created regular password will not work and this will result in the email client such as outlook no longer functioning until the password has been updated as per the blow steps.
- Log into webmail for the email account that you would like to enable Two-Factor Authentication for.
- Click on to the More drop down menu then click on to Settings.
- Under the Two-Step Authentication menu click on to Enable.
- Set the verification method to Authenticator App.
- Set the recovery email address to be used in case access to the Authenticator App is lost.
- Click on the blue "Next" button.
- Using your chosen Authenticator App on your phone add a new account then scan the displayed QR code.
- Enter the 6-digit verification code provided on the Authenticator App.
- Click on the blue "Check" button.
- Once the check completes, Two-Factor Authentication will be enabled for your account.
Note: Enabling Two-Factor Authentication will generate new strong passwords that you will need to make use of within your email client such as Outlook.
Click on the eye icon to view and copy the newly generated strong password for your email account.
It is important to update your email password within your Email client (Outlook) to this strong password to ensure that the application is able to connect to the mail server.
