For your security we do not allow sharing of sensitive information within any ticket and provide you with a feature to share sensitive information.

Tickets or ticket updates which include sensitive information contained within them will be deleted.

Use the instructions below to add sensitive information to your ticket


Log in to the Absolute Hosting Client Service Area

Absolute Hosting Client Login

Click on Tickets to view your open tickets

Absolute Hosting Support Ticket

On the My Support Tickets page, click the ticket you wish add sensitive information to

Absolute Hosting Support Ticket

Click the Add Sensitive Data button

Absolute Hosting Sensitive Data


Add the sensitive information to the pop up modal

Absolute Hosting Sensitive Data

 

Was this answer helpful? 3 Users Found This Useful (3 Votes)

Most Popular Articles

How to initiate a service cancellation

To initiate the cancellation of a service with Absolute Hosting log in to the client service area...
How to upgrade a web hosting package

To upgrade your existing web hosting package with Absolute Hosting log into the client service...
How to add a Contact / Technical Contact to your account

Follow the below steps to create an invite to add a contact to your account.  Log into your...
How to resend a verification SMS on the Verify Account with SMS Function

SMS Verification is required when creating a new account with Absolute Hosting or changing your...
How to enable Two Factor Authentication on your Absolute Hosting Account

This guide assumes that you have one of the following Free Authenticator apps installed on your...