Articles

 Account & Service Migrations

We provide free account migration when transferring your services from another hosting provider...

 Account flagged as abuse

When interacting with our support staff you are expected to maintain a professional and courteous...

 Can I change details or line items on an invoice?

We occasionally receive requests from clients whereby they require that the details for an...

 Does Absolute Hosting Offer Debit Order Facilities

We understand that clients may want to use debit order facilities as they are convenient in...

 Free Website Migration to Absolute Hosting from other hosting providers

We provide free Website Migration and Mail Migration for all new clients who sign up with...

 How to add a Contact / Technical Contact to your account

Follow the below steps to create an invite to add a contact to your account.    Log into...

 How to add sensitive information to a support ticket

For your security we do not encourage or recommend sending sensitive information via email and...

 How to change the account holder for an account on Absolute Hosting

In order to change the account holder details for an account registered with Absolute Hosting we...

 How to change the card linked to Payfast Automatic Recurring Payments

In the event that you need to change the credit or debit card linked to your Absolute Hosting...

 How to enable Two Factor Authentication on your Absolute Hosting Account

Log in to the Absolute Hosting Client Service Area Once logged in to the Client Service Area,...

 How to initiate a service cancellation

To initiate the cancellation of a service with Absolute Hosting log in to the client service area...

 How to pay invoices using Instant EFT

Absolute Hosting provides you with many secure methods to pay for your services with us.Instant...

 How to request a move of services between Absolute Hosting Accounts

It is possible to have services and domains moved from one Absolute Hosting Account to another...

 How to resend a verification SMS on the Verify Account with SMS Function

SMS Verification is required when creating a new account with Absolute Hosting or changing your...

 How to setup Automatic Recurring Payment using PayFast - Alternative to Debit Orders

This guide will walk you through the process of creating an automatic recurring payment method...

 How to upgrade a web hosting package

To upgrade your existing web hosting package with Absolute Hosting log into the client service...

 How to view and respond to ticket responses from within the client service area

This guide assumes that you have an account with Absolute Hosting and shows you how to log in to...

 How to view sensitive information added to a support ticket

For your security we do not encourage or recommend sending sensitive information via email and...

 Payments via EFT - Payfast + Paystack - which to use and when EFT Payments are allocated

At Absolute Hosting we provide three methods of payment to allow you to conveniently pay your...

 Services terminated due to non payment

If your hosting services have been terminated after you failed to pay an outstanding invoice you...

 Teamviewer Remote Support

Absolute Hosting provides limited remote support which is billed at a nominal fee per issue....