We occasionally receive requests from clients whereby they require that the details for an invoice be changed.
In an instance where the request involves changing the billing party, we are unable to assist as billing party data on an invoice is locked for auditing purposes.
As such you would need to settle the invoice and ensure that the account details are updated prior to the next invoice generation date.
In an instance where you request that line items are moved onto a new invoice under the same account, this is possible how ever we charge a service fee of R75.00 incl VAT + 10% of the new invoice amount.
Please log a service request with accounts requesting the generation of the new invoice and ensure that your account has sufficient funds (available credit) to service the new invoice and service fees.
