Below we'll assist with the most common issues experienced when setting up your mail application to connect to one of our mail servers.
If you are unable to send and receive or, can receive but can't send or the other way round then you have most likely had your IP address blocked on the server or you are using the incorrect server name for your incoming or outgoing settings.
Is your IP blocked?, if so then unblock it.
IP's are blocked on the servers when one or more devices fails to authenticate (incorrect username and password) too many times.
- For Email Only Hosting, WordPress Hosting + DirectAdmin Hosting
- For Email Hosting + Windows Web Hosting
- For cPanel Hosting
Once unblocked, check to see if any pop ups occur on the mail device, asking for a username and password.
If the device attempts to reconnect too many times after you have unblocked the IP and it fails to authenticate again, you may need to unblock the IP and update the password on the device(s).
Is your IP constantly blocked, if so then read this
Review the knowledge base article IP address continuously blocked after unbanning for further instructions
Are you using the correct server details?
If you use mail.yourdomain.co.za as the incoming and outgoing mail server then make sure that you have SSL enabled for your mail domain.
If you don't have SSL enabled, then install/enable SSL or change the incoming and outgoing mail server names and use the server name provided within the Service Activation Email that was sent to you.
If you have lost the Service Activation Email, you can view a copy of it from within the Client Service Area from the Email History page or simply request another copy and we will gladly resend it to you.
What ports should I use?
Below we have listed the ports you are able to use within your chosen email client.
Incoming Mail Server Ports
POP TLS : 110
POP SSL : 995
IMAP TLS : 143
IMAP SSL : 993
Outgoing Mail Server Ports (Requires SMTP Authentication)
SMTP TLS : 25
SMTP TLS : 587
SMTP SSL : 465
Is the server down?
We get asked this question a lot :)
Please check the Network Status page before asking. Any server related issues or downtime will be posted and reported on the Network Status page.
